Frequently Asked Questions

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GENERAL QUESTIONS

What is a QR Menu?

A QR Menu is a digital menu system that allows customers to scan a QR code to view your menu, place orders, and pay online—no physical menu required.

How does the QR Menu work for customers?

Customers can:

Scan the QR code on the table

Browse your digital menu

Order from their mobile or computer

Choose dine-in, pickup, delivery, or scheduled pickup

Call a waiter directly from their table

Pay online (optional)

Does the QR Menu work without scanning?

Yes. Customers can order online from home or anywhere using your unique link:
qrmenu.com.au/yourname

Do customers need to download an app?

No. Everything works directly in their mobile or desktop browser.

Are there any ads on the digital menu?

No. Your menu is 100% ad-free.

Customer

Customer Experience

  • Customers can scan a QR code to access your digital menu instantly.

  • Orders can be placed from mobile devices or computers.

  • Customers can choose dine-in, pickup, delivery, or schedule a pickup.

  • Each table can have a “Call Waiter” feature to request service instantly.

  • Payments can be made online through Stripe if enabled.

  • Orders can also be placed from home using a unique link (e.g., qrmenu.com.au/yourname).

  • No app installation is required.

  • The menu is ad-free for customers.

Restaurant / Business Owner

Restaurant / Business Owner Features

  • Create and manage your own menu with categories, item names, descriptions, prices, and food photographs.

  • Edit menu items anytime from the cloud dashboard.

  • Generate unique QR codes for each table.

  • Remove QR Menu branding and use your own brand identity.

  • Accept orders for dine-in, pickup, delivery, or scheduled orders.

  • Set your own delivery charges, policies, and areas.

  • Staff can take orders directly from mobile or tablet and assign them to tables.

  • Receive notification sounds for new orders, waiter calls, and table requests.

  • Use your own domain or a custom QRMenu link (qrmenu.com.au/yourbusinessname).

  • Promote your menu and online ordering through marketing campaigns.

  • Zero commission on orders; you keep 100% of revenue and only pay a subscription fee.

Free Trial & Subscription

Free Trial & Subscription

  • Full-feature 90-day free trial with no hidden costs, no ads, and no commitments.

  • 90-day money-back guarantee on subscriptions.

  • Cancel or upgrade your plan anytime with no lock-in contracts.

Orders & Delivery

Orders & Delivery

  • Accept dine-in, pickup, delivery, and scheduled orders.

  • Restaurants are fully responsible for delivery operations.

  • Control delivery fees, minimum amounts, policies, and zones.

  • The platform does not provide delivery drivers and is not responsible for delivery issues.

Online Payments

Online Payments

  • Payments are processed directly via Stripe.

  • Funds go straight into your Stripe account, giving full control over withdrawals.

  • Setup assistance provided at no extra cost.

  • The system does not take any commission; you only pay your subscription fee.

  • Stripe account setup: sign up at stripe.com, complete verification, and connect to your QRMenu dashboard.

Refunds & Order Responsibility

Refunds & Order Responsibility

  • Restaurants handle all order refunds, cancellations, and payment disputes.

  • Restaurants manage delivery or pickup issues and fulfill all orders professionally.

  • The platform is not responsible for losses, disputes, or delivery problems.

Setup & Technical Support

Setup & Technical Support

  • Setup usually takes less than 30 minutes.

  • No technical experience is required.

  • Menus can be updated anytime, including items, prices, categories, and photos.

  • Full support available for setup, menu creation, Stripe integration, online ordering, and technical assistance.

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